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JustHere | November 15, 2017

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Multilingual self-service devices launched to facilitate worker complaints

The Ministry of Labour and Social Affairs has launched a new system to facilitate workers to lodge a complaint.

JHThe self-service devices installed in all branches of the MOLSA supports six major Asian languages that will help break the language barrier that low-income workers in the country face while lodging a complaint.
Currently, the system operates in Urdu, Hindu, Nepalese, Tamil, Bengali, English as well as Arabic. More languages would be added in the future if required, the ministry has announced.

Once a worker enters the complaint onto the system, he can take a printout of the complaint with all the relevant data and submit it to the labour affairs department at the labour ministry.

Lack of labour inspectors

Though the new system is aimed at improving redressal of workers’ grievances, one of the biggest issues that Qatar faces is the lack of labour inspectors. Currently there are only 164 officials, which is significantly low for the size of Qatar’s workforce of nearly 1.5 million people.

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