Domasco showroom on Khalifa Street to reopen on January 30
The Domasco showroom on Khalifa Street that was shut down by Ministry of Economy and Commerce last week is set to reopen on January 30, 2015
The showroom faced a temporary closure when officials of the Ministry’s Consumer Protection Department reported minor lapses related to Law No 8 of 2008, which states that “there must be full disclosure of the product to the customer”, The Gulf Times has reported.
Managing director of Domasco, Faisal Sharif, revealed that due to lapses in the internal process, minor repairs conducted on their stock vehicles such as fixing minute scratches or dents that may have occurred in our stock yard were not disclosed to the customer prior to sale.
In a statement published in the daily, he says, “We have contacted the 11 affected customers and fully resolved their concerns and issues. We would like to offer our sincerest apologies to our customers for this avoidable inconvenience.
“We would further like to state that we intend to fully comply with the regulations as set by the ministry and have reviewed our internal processes and initiated remedial action to ensure that such incidents do not happen in the future.”
Until the showroom reopens, customers are advised to visit the showroom of the appointed dealer, IATC, which is located on Al Sadd Street. For any queries, contact Domasco on 44246800.