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JustHere | March 24, 2017

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Car agencies charged for poor after-sales service

Car agencies charged for poor after-sales service

During a stint of surprise inspections by the Ministry of Economy and Commerce, about seven car agencies were booked for poor after-sale services.

The inspections were carried owning to the rising complaints from customers, many of them related to delay in carrying out repairs.

In an earlier survey carried out by JustHere, about 48 percent of those surveyed said their after sales experience was either poor or fair, about 30 percent said it was average, and 24 percent that it was excellent. Overpricing, exaggerated quotes, and failing to assess the real problem with the car were some of the most mentioned complaints.

Lagging services has driven many car owners to approach external service centres for repairs. They quote less, and the output is generally quicker.

To combat this issue, the Consumer Protection Department has set up monitoring cells at some service centres of leading automobile dealers early this year, The Peninsula has reported.

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